FAQ
Below you’ll find answers to the most common questions about shopping, payment, and returns.
FAQ
Below you’ll find answers to the most common questions about shopping, payment, and returns.
FAQ
Below you’ll find answers to the most common questions about shopping, payment, and returns.
Shopping
Which countries do you ship to?
We ship worldwide, with a few carrier-restricted locations. Enter your address at checkout to see available options.
Which countries do you ship to?
We ship worldwide, with a few carrier-restricted locations. Enter your address at checkout to see available options.
Which countries do you ship to?
We ship worldwide, with a few carrier-restricted locations. Enter your address at checkout to see available options.
How much is shipping?
How much is shipping?
How much is shipping?
How long will delivery take?
How long will delivery take?
How long will delivery take?
Will I pay duties or taxes?
Will I pay duties or taxes?
Will I pay duties or taxes?
How do I find my size?
How do I find my size?
How do I find my size?
Will an item be restocked?
Will an item be restocked?
Will an item be restocked?
Do you offer gift packaging and notes?
Do you offer gift packaging and notes?
Do you offer gift packaging and notes?
Are your materials and manufacturing responsible?
Are your materials and manufacturing responsible?
Are your materials and manufacturing responsible?
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and valid gift cards.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and valid gift cards.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and valid gift cards.
When is my card charged?
When is my card charged?
When is my card charged?
What currency will I be charged in?
What currency will I be charged in?
What currency will I be charged in?
Is checkout secure?
Is checkout secure?
Is checkout secure?
Can I use more than one promo code?
Can I use more than one promo code?
Can I use more than one promo code?
How do gift cards work?
How do gift cards work?
How do gift cards work?
Why was my payment declined?
Why was my payment declined?
Why was my payment declined?
Orders & Returns
Can I change or cancel my order?
We can edit or cancel within a short window after purchase. Contact support ASAP with your order number. Once an order has shipped, we’re unable to make changes.
Can I change or cancel my order?
We can edit or cancel within a short window after purchase. Contact support ASAP with your order number. Once an order has shipped, we’re unable to make changes.
Can I change or cancel my order?
We can edit or cancel within a short window after purchase. Contact support ASAP with your order number. Once an order has shipped, we’re unable to make changes.
Can I update the shipping address?
Can I update the shipping address?
Can I update the shipping address?
How do I track my order?
How do I track my order?
How do I track my order?
My order is late or missing—what should I do?
My order is late or missing—what should I do?
My order is late or missing—what should I do?
What’s your return policy?
What’s your return policy?
What’s your return policy?
Are returns free?
Are returns free?
Are returns free?
How do I start a return or exchange?
How do I start a return or exchange?
How do I start a return or exchange?
How long do refunds take?
How long do refunds take?
How long do refunds take?