We want every order to feel considered, useful, and easy to own. If something is not right, this policy explains how returns, exchanges, and refunds work for a modern ecommerce store using the VOGUE template.
1. Return window
You may request a return within 30 days of delivery. Items should be unused, clean, undamaged, and returned with original packaging, tags, accessories, manuals, and proof of purchase.
2. Items that cannot be returned
Final sale items, digital products, gift cards, personalized products, opened hygiene-sensitive goods, and items damaged through normal wear or misuse are not eligible for return unless required by law.
3. Starting a return
Contact support with your order number, email address, item name, and reason for return. We will confirm eligibility and share the next steps before you send anything back.
4. Exchanges
Exchanges are available when the requested size, color, or replacement item is in stock. If the item is unavailable, we may offer store credit or a refund to the original payment method.
5. Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging. We will review the issue and arrange a replacement, exchange, store credit, or refund.
6. Return shipping
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a trackable service because we cannot complete a return that does not reach us.
7. Refund timing
Once your return is received and inspected, approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
8. Original shipping fees
Original shipping charges, duties, taxes, and handling fees are non-refundable unless required by law or unless the return is caused by our error.
9. Template note
This policy is sample ecommerce copy for the VOGUE Framer template. Before launching a real store, review the language with your legal, tax, and fulfillment partners.